10%+ sales increase


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The goal

To train better sales skills into our team and to help increase confidence and maintain enthusiasm with customers.

The programme

Every year we have 2 refresher courses with Glasswells. They coincide with forthcoming big promotions and have our skills, attitude, and process.

Discovery call

Follow-up programme


Sales increase

Client testimonial

Kevin Robertson Glasswells
Kevin Robertson

Sales Director


Founded in 1946, Glasswells is a family-run business with 2 large stores in Bury St Edmunds and Ipswich. We are also proud to say that we have the largest home department store in East Anglia.

I’d worked with Adam previously and I knew that our teams would respond positively to Adam’s energy and enthusiasm and real-life tips to sell more and delight customers.

In the last few years, Adam has delivered a number of sales refresher courses and management development workshops to our teams. We want to get the most from our people and to do that we know we have to find different ways of keeping them focused and sharp.

The feedback from Adam’s sessions is always positive and we have definitely increased, both, individual and team performance with our new skills. Every one of our salespeople’s average order value has increased with Adam’s training.

Every one of our salespeople’s average order value has increased with Adam’s training.

With the support of the Sales Director, Kevin Robertson, and his management team we identified some areas of improvement for each of the salespeople and within our workshop honed in on these. With specific help every single salesperson’s average order value has increased. Since then we have worked with Kevin and his whole customer-facing team to work on having quality conversations with customers, growing order size, warranty conversion, and exceeding KPI targets.

More success stories

Hi, We're FSS

We love to see confidence growing across sales teams as they deliver better and better results.

We've devoted our careers to sales training and have worked with many of the biggest furniture brands, including DFS, Oak Furniture Land, Dreams and Wren Kitchens.

We're here to share our wealth of experience so that your sales team can grow their confidence and put more sales on the bottom line too.

You can book a call in our diary directly – We'll be happy to answer your questions and share some insights with you free of charge and with no obligation.



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